FAQs

Find an answer to your question using our FAQs below, or alternatively email us at sales@herbalhound.com.au

Are Herbal Hound products really organic, and how do you ensure their quality?

Yes, all Herbal Hound products are certified organic. We prioritize the use of natural ingredients, free from harmful chemicals. Our commitment to quality involves rigorous testing and sourcing from trusted suppliers to ensure your pet receives only the best.

Can I use Herbal Hound products on pets with sensitive skin or allergies?

Absolutely! Our products are specially formulated to be gentle on pets with sensitive skin or allergies. We use hypoallergenic ingredients to minimize the risk of irritation, providing a soothing and nourishing experience for all furry friends.

How do I know which Herbal Hound product is suitable for my pet's specific needs?

We understand that every pet is unique. To help you choose the right product, we provide detailed information on each item, including its ingredients and intended use. Additionally, feel free to reach out to our customer support team for personalized recommendations.

Are Herbal Hound products safe for puppies and kittens?

Yes, our products are safe for pets of all ages. However, we recommend checking the product descriptions for any age-specific guidelines. For puppies and kittens, we offer a range of gentle formulations to ensure a safe and positive grooming experience.

Do you ship internationally, and what is the estimated delivery time?

Yes, Herbal Hound ships internationally. Shipping times may vary depending on your location. We strive to process orders promptly, and you can track your shipment through our website. For specific delivery estimates, please refer to our shipping information page or contact our customer support.

What is Herbal Hound's return policy?

We want you and your pet to be completely satisfied with our products. If for any reason you are not happy with your purchase, you can return it within 30 days for a full refund or exchange. Please visit our Returns and Exchanges page for detailed instructions on how to initiate a return. Your satisfaction is our priority.